Elaheh Kazemi; Saeedeh Agha Mohammadi; Ali Khamseh
Volume 20, Issue 1 , March and April 2013, , Pages 62-71
Abstract
Background: Waiting time is one of the factors affected patient satisfaction of service quality wich is offered. Assessing the Main Factors Affecting Waiting Times Referred to Specialized Clinics on One of the Public Hospitals of Tehran. Materials and Methods: This study was applied research that has ...
Read More
Background: Waiting time is one of the factors affected patient satisfaction of service quality wich is offered. Assessing the Main Factors Affecting Waiting Times Referred to Specialized Clinics on One of the Public Hospitals of Tehran. Materials and Methods: This study was applied research that has been done in three stages. Outpatient Clinic of a total of 21 clinics (2661 patients) and 10 percent of the population as the sample size (N:266) and using non-probability sampling method was selected. Data analysis software was used to 11.5 SPSS. Results: The average waiting time of patients was 121 minutes with standard deviation 33.73. Many patients simultaneously, the presence and absence of timely medical charts for scheduling and planning, respectively, with a mean score of 3/9, 3/5 and 3/3 to and from the perspective of service providers, lack of timely medical shortage of doctors and many patients simultaneously with the mean scores were 4/3, 4/1 and 4 were selected as the first three priorities. Conclusion:The admissions process can be studied identify factors affecting waiting time of patient. Whit the proper management and utilization of useful strategies to reduce time and increase client satisfaction and ultimately helped to improved the quality of sevices provided.